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Cancellation Policy:

  • We completely understand that sometimes life gets in the way & you may be unable to attend a scheduled appointment, however if you cancel at late notice it is difficult for us to find someone to take your place. 

  • We have a MODERATE cancellation policy in place - ie, if you cancel less than 8hours before your appointment a cancellation fee will be charged. 

  • If you fail to attend an appointment without any notice the full fee of that session will be charged. 

  • We send out an automated SMS reminder as a courtesy for your appointment.

We appreciate you reading and adhering to this. 

O'Neill & Pross Physiotherapy

Physiotherapist Dee Why