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Cancellation Policy:
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We completely understand that sometimes life gets in the way & you may be unable to attend a scheduled appointment, however if you cancel at late notice it is difficult for us to find someone to take your place.
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We have a MODERATE cancellation policy in place - ie, if you cancel less than 8hours before your appointment a cancellation fee will be charged.
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If you fail to attend an appointment without any notice the full fee of that session will be charged.
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We send out an automated SMS reminder as a courtesy for your appointment.
We appreciate you reading and adhering to this.
O'Neill & Pross Physiotherapy